You may return new, unopened items sold and fulfilled by spanishbooks.ca within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll pay the return shipping costs just if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item
Items that are Not Returnable
Spanishbooks.ca does not accept returns of the following items:
• Gift certificates.
• Grocery products.
• Most items that are returned more than 30 days after delivery.
• Any item that has obvious signs of use.
• Any CD, DVD,VHS tape, software, or cassette tape, that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
• Any item not returned in the condition it was received.
Packing & Sending Your Return (be sure to include the packing slip in the box), and ship the order to:
872 Bathurst street
M5r 3G3 Canada
If you received a faulty item and need to exchange it for the same item, call our Store at 416 533 4000 and send us an e-mail to request a replacement. If you would like to exchange an item for a different one, please return the original item through our Returns addrees (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Charge and fees will apply.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.